FAQ

• Delivery is free for total online purchase more than SGD $150 otherwise delivery charges will be computed automatically upon checkout from our ecommerce website.

• We will contact you upon receiving your online order to liaise and update you on shipping and delivery details as well as for self-collection orders.

• Please contact us at (65) 6738 3525 to inform us of any change in delivery address. Do note that additional fees are chargeable should you decide to change your delivery address if your order is already on its way.

• For products to be delivered to an overseas address, kindly drop us an email at info@e-xclusif.com or contact us (65) 6738 3525 for a quote on delivery charges.

• In cases where stock becomes unavailable due to high demand, we will contact and inform you as soon as possible.

• In-store purchases are available at our office, during office hours. However, do contact us at (65) 6738 3525 to confirm stock availability prior to walk-in.
• Cash and Nets payments are available for our in-store purchases.

• Our REPLACEMENT & EXCHANGE POLICY is strictly valid for 7 days. No replacement or exchange will be allowed after this period.

• If you receive a defective item, please contact us within 3 days at Tel: +65 6738 3525 or write to info@e-xclusif.com with details of the product, product defect and invoice number.

• We will contact you within 3 working days to discuss the defective item and the REPLACEMENT or EXCHANGE procedure.

• Items that are currently non-exchangeable are consumable products.

• Customers are responsible for sending the items to E-XCLUSIF for the items to be replaced or exchanged. If the items are sent to the wrong address or lost during the transition, E-XCLUSIF will not be responsible for the product loss.

• NON-REFUNDABLE AND NON-RETURNABLE

• All items purchased are non-refundable and non-returnable.

• Goods purchased from us are guaranteed against manufacturing defect for each item as specified by the manufacturers and are not guaranteed against wear and tear.
• Warranty period differs with each product. Please refer to current company’s policy on warranty period.
• In case of wrong pricing in our ecommerce website, we reserve the right to rectify the prices of our products or cancel the order.

• Direct payment to our PAYPAL account via ecommerce website or pay to this email address: info@e-xclusif.com
• Direct payment to our PAYNOW QR Code via ecommerce website or on our official invoices.
• For Bank Transfer information, pls call our office (65) 67383525 or email info@e-xclusif.com
• Cash on Delivery for online orders must be paid in full amount.

• Refer to Privacy Policy

• You may drop us an email at info@e-xclusif.com or contact us at (65) 6738 3525 during office hours for any other enquiries. 
• You can contact our product specialist at PS1: 9010 3468 or PS2: 91115963 at any given time.

Q1:

Can derma+flex® QS ™ be used internally?

derma+flex® QS ™ is meant for external dermal application only.

Q2:

Is derma+flex® QS ™ safe?

Yes, derma+flex® QS ™ is non-toxic and biocompatible with skin tissue.     

Q3:

Which Wounds/Incisions are suitable for closure using derma+flex® QS ™ ?

All soft tissue wounds with easily approximated edges with little/no tension,

areas difficult to close with sutures e.g. ear/nose.

Q4: 

Are subcutaneous sutures required?

Not necessary for wounds under 5cm in length.

However, it depends on surgeon’s preference and clinical judgment.

For wounds greater than 7 to 10 cm and penetrating deeper than the dermis layer, subcutaneous sutures will be required to reduce the tension on the skin.

Q5:

How long does derma+flex® QS ™ stay bonded?

The adhesive is shed in approximately in 5-10 days.

Q6:

What is the maximum length of wound closed by one (0.7 ml) derma+flex® QS ™ tube?

One tube (0.7 ml) of derma+flex® QS ™ is enough to close up 30cm in wound length, even in two layers.

Q7:

What is the shelf life of derma+flex® QS ™?

The shelf life is 18 months from the date of manufacture.

Q8:

Is derma+flex® QS ™ dressing water resistant?

Yes, it is waterproof and shower friendly. Patients can resume daily hygiene

activities shortly after application.

Q9: 

Are dressing required after derma+flex® QS ™ application?

Not recommended. derma+flex® QS ™ acts like an occlusive, waterproof dressing and maintains closure of the wound.

If a secondary bandage is used, do not apply to the adhesive area until it is completely dry.

Q10:

What are the advantages of derma+flex® QS ™ over what I currently use?

Unlike butyl monomer products, derma+flex® QS ™  is not brittle, is flexible and has minimal exothermic effect.

No Cracking or Breaking.

Cosmetically appealing after the wound is healed.

Q11: 

Can derma+flex® QS ™ film be removed if necessary?

Yes, petroleum jelly or acetone can carefully be applied to the film to help loosen

the bond. Peel off the film, do not pull the skin apart.

Alternatively, use a thick gauze soaked in warm water to dampen the site until

the film is softened and can be peeled off easily.

Q12: 

Can derma+flex® QS ™ be used in high skin tension areas or across areas of increased skin tension, such as knuckles, elbows or knees?

Can be used if the joint are immobilised during the skin healing period or skin tension has been removed by application of another wound closure device (e.g. sutures, skin staples, or adhesive wound closure strips).

Q13: 

Is derma+flex® QS ™ safe to used to close wounds on the scalp?

May be used for scalp wounds but such areas are to be properly prepared and taken care to prevent trapping hair in the wounds.

Q14: 

Is there any major complications?

Wound dehiscence and/or infection of wound site may occur.

Although this is very unlikely so long as aseptic techniques in application are followed.

Q15: 

Are there any reports of allergic reactions?

No reports of allergies have been made.

Q1:

What is the flow rate for Inogen G3?

It has a flow rate of setting 1-5.

Q2:

What is the size and weight of Inogen G3?

The size of Inogen G3 is 22cm x 7.5cm x 23.5cm and weighs 2.3kg (with double battery). Inogen G3 is designed to be carried like a handbag/bag and is currently the smallest and lightest portable oxygen concentrator in the market today. To further improve the convenience for the user, additional bag pack can be purchased.

Q3:

What is the packing size for 1 unit of Inogen G3?

It comes with:

1 x Inogen One G3 Portable Oxygen Concentrator

1 x Inogen One G3 Battery (16-Cell)

1 x Inogen One G3 carrying bag

1 x Inogen One G3 Universal Power Supply

1 x Inogen One G3 DC Cable (Car Charger)

Q4:

What is the oxygen purity for the Inogen G3?

At all settings, Inogen G3 provides oxygen concentration of 90% +/- 3%.  It also feature a specialized internal sensor that will notify you if the O2 concentration falls below acceptable levels.

Q5:

Can Inogen G3 be charged and use at the same time?

Inogen G3 can be charged and use at the same time. It comes with 3 power source to power up the concentrator. Universal power supply, car charger that allows user to charge in the car while using and a rechargeable lithium-ion battery.

Q6: How long does Inogen G3 Double-cell battery last?

• Setting 1 - Up to 9 Hours
• Setting 2 - Up to 8 Hours
• Setting 3 - Up to 6 Hours
• Setting 4 - Up to 4 Hours
• Setting 5 - Up to 3 Hours
   

Q7:

Is Inogen G3 allowed on Airplane?

Yes, the Inogen One G3 unit is approved for air travel by the FAA. Advice on using Inogen G3 when travelling by airplane, 1 week before departure, from the airline customer service department, get their written confirmation that user can use the Inogen Concentrator on board aircraft.

Q8:

What is Inogen G3 “Intelligent Delivery Technology”

The Intelligent Delivery Technology in Inogen G3 allow most users to be able to sleep while using the G3 portable oxygen concentrator. It alters your oxygen dose based on your breathing patterns. This intuitive technology allows you to get the right amount of oxygen, whether you are resting or active, and adapts to your needs. During periods of rest, exertion or sleep, the G3 unit employs a highly sensitive breath detection system, giving you the perfect oxygen dose.

Q9:

Can Inogen G3 be use with CPAP or BiPAP?

Inogen G3 is not recommended for use with CPAP or BiPAP. The Intelligent Delivery Technology can alters user oxygen dose based on their breathing pattern which allows you to get the right amount of oxygen, whether you are resting or active, and adapts to your needs.

Q10:

What is the difference between pulse dose vs continuous?

Pulse dose (PD) oxygen delivery is based on breathing and inhaling, which customizes your oxygen delivery to your breath rate. Continuous flow (CF), on the other hand, delivers oxygen at a constant rate, indiscriminate of the user's breathing pattern.

Q1:

What is the flow rate for Inogen G5?

It has a flow rate of setting 1-6.

Q2:

What is the size and weight of Inogen G5?

The size of Inogen G5 is 18.26cm x 8.28cm x 22.4cm and weighs 2.6kg (with double battery). Inogen G5 is designed to be carried like a handbag/bag and is currently one of the smallest and lightest portable oxygen concentrator in the market today. To further improve the convenience for the user, additional bag pack can be purchased. 

Q3:

What is the packing size for 1 unit of Inogen G5?

It comes with:

1 x Inogen One G5 Portable Oxygen Concentrator

1 x Inogen One G5 Battery (16-Cell)

1 x Inogen One G5 carrying bag

1 x Inogen One G5 Universal Power Supply

1 x Inogen One G5 DC Cable (Car Charger)

1 x 7ft Nasal Cannula

Q4:

What is the oxygen purity for the Inogen G5?

At all settings, Inogen G5 provides oxygen concentration of 90% +/- 3%.  It also feature a specialized internal sensor that will notify you if the O2 concentration falls below acceptable levels.

Q5:

Can Inogen G5 be charged and use at the same time?

Inogen G5 can co-currently use while charging. It comes with 3 power source to power up the concentrator. Universal power supply, car charger that allows user to charge in the car while using and a rechargeable lithium-ion battery.

Q6:

How long does Inogen G5 Double-cell battery last?

• Setting 1 - Up to 13 Hours Average
• Setting 2 - Up to 10 Hours Average
• Setting 3 - Up to 7 Hours Average
• Setting 4 - Up to 5 Hours Average
• Setting 5 - Up to 3 Hours 48 minutes Average
• Setting 6 – Up to 2 Hours 45 Minutes Average

Q7:

Is Inogen G5 allowed on Airplane?

Yes, the Inogen One G5 unit is approved for air travel by the FAA. Advice on using Inogen G5 when travelling by airplane, 1 week before departure, from the airline customer service department, get their written confirmation that user can use the Inogen Concentrator on board aircraft.

Q8:

What is Inogen G5 “Intelligent Delivery Technology”

The Intelligent Delivery Technology in Inogen G5 allow most users to be able to sleep while using the G5 portable oxygen concentrator. It alters your oxygen dose based on your breathing patterns. This intuitive technology allows you to get the right amount of oxygen, whether you are resting or active, and adapts to your needs. During periods of rest, exertion or sleep, the G5 unit employs a highly sensitive breath detection system, giving you the perfect oxygen dose. 

Q9:

Can Inogen G5 be use with CPAP or BiPAP?

Inogen G5 is not recommended for use with CPAP or BiPAP. The Intelligent Delivery Technology can alters user oxygen dose based on their breathing pattern which allows you to get the right amount of oxygen, whether you are resting or active, and adapts to your needs.

Q10:

What is the difference between pulse dose vs continuous?

Pulse dose (PD) oxygen delivery is based on breathing and inhaling, which customizes your oxygen delivery to your breath rate. Continuous flow (CF), on the other hand, delivers oxygen at a constant rate, indiscriminate of the user's breathing pattern.